Join Nostr
2026-01-22 08:16:04 UTC
in reply to

Quad on Nostr: anyways, today is just another day of "quad has to do extra menial labour because the ...

anyways, today is just another day of "quad has to do extra menial labour because the supposed DNS "expert" at the other end has no idea what they're doing".

It's not like it was some self-taught dude who ran the IT system itself either, it's a large IT consulting firm with employee numbers in the 4-digit range. The DNS record file they sent me made references to things like "customers", "folders" and "groups" so they probably have some platform or tool where they manage hundreds, or maybe thousands of domains.

The company whose domain we helped move have probably been paying out their ass to rent these supposed "professionals" for years on end. Yet after two weeks of begging "please, i just want to talk to one DNS "expert" who knows what a zonefile is. i've been trying to get the zonefile for two weeks at this point" I just had to give up.

The number of times I find out that there's some IT consulting company with 2000 employees and they have 15 "e-mail specialists" that can help us, but when I contact them I have to argue my way through 8 of those specialists before I find the first person who knows what an SMTP is, absolutely terrifies me.