A&A Status posts

Status posts and messages from A&A - BOT ACCOUNT, please contact Andrews & Arnold Ltd (AAISP) (npub1sv0…rq9x) for human responses.

Website: https://aastatus.net/

Last Notes

2025-03-23 15:14:07 UTC

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[UPDATE] Line reconnects since 9:30PM Saturday - Draytek related?
This may be useful to customers using Draytek: https://www.draytek.com/about/security-advisory/ The problems we and other ISPs have been seeing could be related to the 'Buffer Overflow Vulnerabilities'.
A problem with Draytek routers meant many around the country (or world?) had problems staying connected from 21:30PM on Saturday evening. We expect a software upgrade to resolve the problem and strongly suggest customers with D…

2025-03-23 11:29:09 UTC

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[UPDATE] Line reconnects since 9:30PM Saturday - Draytek related?
A pattern is eventually emerging - thanks to other reports (thank you!) - it seems other ISPs are affected too - however, it seems related to Draytek routers having some sort of problem. We suggest customers upgrade the software on their Draytek routers.
A problem with Draytek routers meant many around the country (or world?) had problems staying connected from 21:30PM on Saturday evening. We expect a software upgrade to resolv…

2025-03-23 10:42:26 UTC

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[UPDATE] Line reconnects since 9PM Saturday - Draytek related?
A pattern is eventually emerging - thanks to someone other reports (thank you!) - it seems other ISPs are affected too - however, it seems related to Draytek routers. We suggest customers upgrade the software on their Draytek routers.

2025-03-23 10:27:31 UTC

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2025-03-23 09:09:30 UTC

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[UPDATE] Line reconnects since 9PM Saturday
We are still investigating. It is worth clarifying that this is a relatively small number of lines. What is causing complications is that there is no obvious pattern as to why these lines are impacted.

2025-03-23 07:42:49 UTC

[CLOSED] [MINOR] Broadband :
Line reconnects since 9:30PM Saturday - Draytek related?
https://aastatus.net/42755
We have been seeing an increase in broadband lines dropping and reconnecting. This started from 9PM Saturday. We're investigating the cause.
A problem with Draytek routers meant many around the country (or world?) had problems staying connected from 21:30PM on Saturday evening. We expect a software upgrade to resolve the problem and strongly suggest customers with Draytek routers…

2025-03-10 10:50:46 UTC

[UPDATE] [MAJOR] General :
Routing problems
https://aastatus.net/42747
We're investigating routing problems which looks to be disrupting some traffic. Updates to follow.

2024-08-09 15:06:55 UTC

[INFO] Broadband :
Anti slamming service stopping
https://aastatus.net/42709
This is a reminder than our "anti slamming" service will stop on 12th Sep 2024. Sorry.
This is a result of OFCOM mandated One Touch Switching process, and consequential changes by BT.
We do offer the option on broadband lines to tell us a new surname for your service, which will make a "match" using One Touch Switching fail if not correct. This may help residential customers, and OTS may also avoid some mistakes h…

2024-08-05 14:35:46 UTC

[NEW] [MINOR] Billing :
Auto topup billing error
https://aastatus.net/42706
We have erroneously sent some customers a bill for "usage topup". These are in the process of being credited as they were sent in error. This was caused by the change we today to remove the monthly quota on some customer lines.

2024-08-05 13:30:18 UTC

[NEW] [PEW] Quotas :
Update to Monthly Usage Quotas
https://aastatus.net/42705
Please see the following news page for changes happening to monthly quotas this month: https://www.aa.net.uk/etc/news/update-to-monthly-usage-quotas/