An old rule when talking about these things is to first sync up on context.
I agree with your statement when we're talking about the tech industry, But I disagree when talking about other industries that consider tech a tool. So, yes, OpenAI don't care if ChatGPT hallucinates. But Air Canada learned the hard way that an airline must care whether its chatbot hallucinates.
https://www.mccarthy.ca/en/insights/blogs/techlex/moffatt-v-air-canada-misrepresentation-ai-chatbot
Cory Doctorow (npub1fdr…lvhs)