That turns out to be the defining characteristic of work that is turned over to AI. Think of the rapid replacement of customer service call centers with AI. Long before companies shifted their customer service to AI chatbots, they shifted the work to overseas call centers where workers were prohibited from diverging from a script that made it all but impossible to resolve your problems:
https://pluralistic.net/2025/08/06/unmerchantable-substitute-goods/#customer-disservice
10/
Cory Doctorow
npub1fd…jlvhs
2026-03-11 20:48:44 UTC
in reply to nevent1q…4ram
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