Hi Merrcurr!
Sorry, we don't have our actual support team on nostr, it's just a few guys who check in when we can and see what's happening.
Best way to contact us is always by email at support@walletofsatoshi.com - we've got a great full responsive support team there, have always tried to have the best support in the business.
We've recently migrated to "bc1" style addresses, which is a new set of wallets and bitcoin nodes and I suspect some of the slowness is related to getting that tuned correctly - it seems like a few transactions have been missed recently. Will raise it with the devs.
Definitely not ignoring you though!