These companies didn't want to do customer service in the first place, so they sent the work to India. Then, once it became possible to replace Indian call center workers who weren't allowed to solve your problems with chatbots that *couldn't* resolve your problems, they fired the Indian call center workers and replaced them with chatbots.
11/
Cory Doctorow
npub1fd…jlvhs
2026-03-11 20:48:59 UTC
in reply to nevent1q…eafr
Author Public Key
npub1fdrpydz4n2dpgpy5xhsa6rjg8ytggn82mt0addw6sf93272nhhnqsjlvhsSeen on
wss://relay.momostr.pinkPublished at
2026-03-11 20:48:59 UTCEvent JSON
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