Mastodon.social Staff

We're the team managing mastodon.social and mastodon.online! We provide assistance with user accounts and moderation appeals primarily by email at staff (at) mastodon.social. Please use the reporting system first whenever possible for the fastest response.

Homepage: https://joinmastodon.org

Last Notes

2026-02-05 00:56:24 UTC

RE: https://mastodon.social/@staff/115849914607258480
As previously announced, live feeds are now disabled on our servers by default.
We don't think they provide a good experience on our server, but feel free to reach out to us if you'd like to still see them.
#note1fnk…zvn4

2026-01-06 19:57:10 UTC

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Recommended follows, trending, and searching for hashtags all provide a far better discovery experience for newcomers, and we intend to improve discovery features more in 2026.
Note that we do have the ability to restore live feed access to individual users, and will consider this on a case-by-case basis. We will proactively reach out to trusted flaggers to offer this in advance.

2026-01-06 19:56:49 UTC

We plan to disable the "live feeds" of the local and federated timelines on mastodon.social within in the next couple of weeks. They are already disabled on mastodon.online. While these feeds can be useful on smaller, topical or regional servers, they have limited use on larger servers like ours.
The live feeds present all content on the server immediately and essentially pre-moderation, which presents a particularly poor experience to new users finding the fediverse for the first time.

2025-12-31 22:21:32 UTC

We have seen a recent wave of impersonation accounts which claim to be another fediverse user, often with a similar username and boosting some posts from the original account, before reaching out to followers over private mentions and claiming to have issues with their original account.
Please report them if you see them!

2025-12-16 14:41:39 UTC

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We appreciate every report you file, because it helps keep the community both welcoming and safe. We'd also like to acknowledge the work of a handful of incredible trusted flaggers, who have filed in some cases thousands of reports, as well as the moderation teams of all of our neighbors here.

2025-12-16 14:41:25 UTC

mastodon.social has just handled it's 250,000th report! While we acknowledge that mastodon.social's size is too large a percentage of the fediverse (and have plans to address it), one benefit of being the fediverse's front door is that bad actors come to us first.

2025-10-06 22:43:53 UTC

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Criticizing Israel has always been allowed. We also have a zero tolerance policy when it comes to racism, including antisemitism, not only due to our values but our local jurisdiction (Germany). Thanks again for reaching out about this. We’re always looking to improve moderation on mastodon.social, and your input helps us do that.

2025-10-06 22:43:35 UTC

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Hi Tariq, we appreciate you reaching out about this and understand your frustration. We are deeply saddened by the loss of human life in Gaza and condemn the ongoing genocide perpetrated by Israel. We also strongly support Aral's work on Gaza-Verified.org.

2025-10-03 13:10:27 UTC

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These are pretty routine scammers we see targeting anyone asking for donations. Thank you for advising people not to engage with them.
We don't think this is particularly targeted towards Palestinians, the same scammers often target any fundraising campaigns or mutual aid, and often comes from the same sources as romance scams and Elon Musk giving away crypto accounts.

2025-07-27 01:41:28 UTC

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We have the staff role badge which can only be set by the server administrator, though the badge is only visible when you are viewing it from mastodon.social itself.

2025-07-27 00:05:38 UTC

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We're as frustrated as everyone else with these phishing attacks. mastodon.social had new sign-ups in approval mode this week to limit the impact, but offenders targeted other instances and compromised existing accounts. We take the problem very seriously; we're suspending and blocking as quickly as possible, as well as actively working on countermeasures.

2025-07-27 00:04:36 UTC

Please report any account that claims that you need to verify your #Mastodon account to continue using it. It is a scam. Don't click the links. Real staff accounts either have a special role badge on their profile or are verified through the joinmastodon.org domain.

2025-03-24 17:09:52 UTC

We are working on combating the current bot account waves. As they decide our measures are effective, they are likely to attempt attacks on other servers as well. Please be patient with the admin and moderation staff across the fediverse. Large server administrators looking for additional information are welcome to contact us by email at staff (at) mastodon.social.

2025-03-24 17:08:52 UTC

Hey fedi! We're the team managing mastodon.social and mastodon.online! We provide assistance with user accounts and moderation appeals primarily by email at staff (at) mastodon.social. Please use the reporting system first whenever possible for the fastest response.