npub13j5zzt3q3pqjm0dn0hcrgck27g73052vdsusfggqjvww6y4x5wyq9nll24 (npub13j5…ll24) yes and no
not trying to de-legit. rather to prioritize. cuz they might see 100 complaint tickets in their queue. both they and the (much more expensive) product engs only have so many hours in the day