My wife tried to setup an account today. She was denied. She sent the id pics and scanned her face. An email from support says:
Your recent request was denied as we were unable to authenticate your account.
It will not be possible to open an account with us.
Can anything be done about this?
SeeTrees
npub12u…ypg47
2023-06-08 23:18:59
in reply to nevent1q…xd27
Author Public Key
npub12uujprwy9380c5a0kjcj2k3vh5aar3d2fx7rc6fk83x9pj6ff2wseypg47Published at
2023-06-08 23:18:59Event JSON
{
"id": "60d90278660e99307b5755861b78540821ea0e0f55089804d51e84f5700cd348",
"pubkey": "5739208dc42c4efc53afb4b1255a2cbd3bd1c5aa49bc3c69363c4c50cb494a9d",
"created_at": 1686266339,
"kind": 1,
"tags": [
[
"e",
"38c7fc1e6730a2a2bc3d3981401bba2d983e69e23f3476dfbf67c041611edf57"
],
[
"p",
"c4eabae1be3cf657bc1855ee05e69de9f059cb7a059227168b80b89761cbc4e0"
]
],
"content": "My wife tried to setup an account today. She was denied. She sent the id pics and scanned her face. An email from support says:\n\nYour recent request was denied as we were unable to authenticate your account.\nIt will not be possible to open an account with us.\n\nCan anything be done about this?",
"sig": "9517d79a98e3164e5c6938d0a9b9629e304f0d995576f32b56002c5d7dfa126a9236b1a2829a61721ad5fe5f38422f811b10bdeafb639406f1818a4f884d89e8"
}