This is a good story of why being focused on cost cutting as the top priority can be deadly.
Red Robin decided to fire bussers to save costs and tables stopped getting cleared, wait times ballooned and dine-in traffic declined. Stock down -88% since 2021. Chilis decided to invest in customer experience in 2022 and just saw same store sales grow +31% year over year.
https://garryslist.org/posts/red-robin-died-by-spreadsheet-don-t-make-the-same-mistake
Dare Obasanjo
npub1t7…ydsf2
2026-02-20 20:04:20 UTC
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wss://relay.momostr.pinkPublished at
2026-02-20 20:04:20 UTCEvent JSON
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