happyborg on Nostr: I had this cancelling broadband once and refused to call them. Instead I wrote a ...

I had this cancelling broadband once and refused to call them.

Instead I wrote a letter saying i was cancelling the contract and that it was not acceptable to me to be required to do anything else, and threatening legal remedy should they fail to cancel.

IIRC they wrote back saying they did this because they needed some information from me (really?) but it went through anyway.

My default is always to write letters because it creates a record that's hard to refute.