Bullet points of Verizon outage affecting users in Michigan, across US: What the company is saying

Bullet points of Verizon outage affecting users in Michigan, across US: What the company is saying
- Verizon customers in Metro Detroit are experiencing service issues, with some unable to make or receive calls but able to send text messages.
- The outage, which started around 9 a.m., is affecting some but not all customers in the area.
- The company's engineering teams are working to fix the issue, but no estimated time for resolution has been given.
- The outage is not limited to Verizon customers, with other carriers such as AT&T, T-Mobile, and US Cellular also reporting issues.
- The cause of the outage is unknown, but search trends show many people trying to find answers online.
- Verizon's outage map is available for customers to check on repair status and find troubleshooting information.
- The 'SOS only' status on some phones means the device is not connected to a cellular network but can still make emergency calls.