CTL did keep an ownership stake in Loris, which was acquired last year by Contentsquare for $22M. That company promotes Loris as helping to "evaluate agent empathy and adherence to scripts" and "detect customer frustration for immediate intervention."
[app.dealroom.co/news/feed/co...](https://app.dealroom.co/news/feed/contentsquare-acquires-loris-ai-for-22m )
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