Tando.me on Nostr: Did you see the follow up before you replied? Payments can fail. Even using mpesa ...

Did you see the follow up before you replied? Payments can fail. Even using mpesa directly. Yes it's frustrating. Sorry you experienced it. Send a DM with your Tando app id so we can get your sorted.

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In addition it's possible to have a Safaricom line, that's doesn't have an active Mpesa account connected to it.

It's also possible people have too high a balance and a transaction gets rejected.

All that's to say there are a miriad of reasons a transaction might not complete as expected. But rest assured we always refund the BTC if the KES never reaches the destination that was input into the app. 👍