#TechnicalWriting #Cybersecurity #MFA: "Technical writers simplify complex information so that anyone can understand it. The best tech writers partner with project, product, marketing, engineering, and customer support teams to create strategies and content that help customers and internal teams succeed. That’s exactly what Tammy Rahn, content architect at Salesforce, did for the MFA initiative.
In her time at Salesforce, Rahn learned to connect internal silos. No matter the roles, teams, or organizational structures, she used content as a foundation to align stakeholders and drive tasks forward. From the start of the MFA program, she aligned teams around a centralized content strategy – including a blueprint for how to inspire and guide customers to adopt MFA.
Investing in quality technical writers can help your company break down silos. This ensures that employees across departments are able to understand the task — and how to explain the benefits to customers."
https://www.salesforce.com/blog/technical-writer-technology-adoption/
Miguel Afonso Caetano /
npub1pw…r95z7
2023-09-13 08:34:42
Author Public Key
npub1pwuvltfvfme0d987k6rs3an6jnv9k2w32zqdlqt5hpy9u3cmv6ps2r95z7Published at
2023-09-13 08:34:42Event JSON
{
"id": "f6145977d3503c2fa1e764a746736f2d3e6c8c82f0a32105b74009a516450424",
"pubkey": "0bb8cfad2c4ef2f694feb68708f67a94d85b29d15080df8174b8485e471b6683",
"created_at": 1694594082,
"kind": 1,
"tags": [
[
"t",
"technicalwriting"
],
[
"t",
"cybersecurity"
],
[
"t",
"mfa"
],
[
"proxy",
"https://tldr.nettime.org/users/remixtures/statuses/111056917806644791",
"activitypub"
]
],
"content": "#TechnicalWriting #Cybersecurity #MFA: \"Technical writers simplify complex information so that anyone can understand it. The best tech writers partner with project, product, marketing, engineering, and customer support teams to create strategies and content that help customers and internal teams succeed. That’s exactly what Tammy Rahn, content architect at Salesforce, did for the MFA initiative. \n\nIn her time at Salesforce, Rahn learned to connect internal silos. No matter the roles, teams, or organizational structures, she used content as a foundation to align stakeholders and drive tasks forward. From the start of the MFA program, she aligned teams around a centralized content strategy – including a blueprint for how to inspire and guide customers to adopt MFA.\n\nInvesting in quality technical writers can help your company break down silos. This ensures that employees across departments are able to understand the task — and how to explain the benefits to customers.\"\n\nhttps://www.salesforce.com/blog/technical-writer-technology-adoption/",
"sig": "8501ec45ef067087e07ad24b48d85c2b277aec9c84432e6fbb0c9f7cd060d3bbe68651d1b129c2c88af1077bc6b71b78b54e37a1539616e26869f0d0f9f9d8bc"
}